Toys''R''Us Reviews

Based on 3 customer reviews from our shopper community, Toys''R''Us's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

5 Stars

2

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (3)
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bluemeercat805
December 20, 2020
"Poor customer service"
I recently bought 2 retro cars for 18 in dolls. Cars are great however, one of them had a crack in the windshield which clerk unfortunately let me know. Live 4 hours away. Poor customer service
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beautifulfish299
November 18, 2020
"The London Ontario Argyle Mall Toys R…"
The London Ontario Argyle Mall Toys R Us store staff are amazing! I can't say enough about how they served me on two different occasions for purchases when I was shopping for gifts for my grandkids! The staff on the phone told me exactly when the delivery would be in for a Lego set I was looking for, it was on sale, and it was put aside for my husband and me The customer service representative in the store was helpful. We also bought another item which was a large ticket item and got it for a sale price which was not still in effect, but as the sign for the sale was still on the shelf, she sold it at the marked down price. These are for Christmas items and had had another wonderful experience in October for a birthday present. Thanks very much for being so helpful and making our shopping experience an extremely positive one!
Best wishes to all, Pat Gibson, St. Thomas Ontario
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Charlene.West
September 18, 2020
"Do unto others ma mas and the pappas thank yoy"
Do unto OTHERS Pappy and us kids love you we cant wait for teddies and whoopies Christmas trust legacy CUSTODIANS specian in toon viles interdictor seniors security safety fun and toy show thanks wr loves ya woopie theres the roller coasters got to go
Questions & Answers
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How easy is it to get a hold of customer service at toys "r" us?

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DarrenHansen
April 14, 2020

“Impossible basically. The wait time is 45+ minutes... for a toy store. The order number they provided is rejected. Super frustrating.”

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What made you choose toys "r" us over similar businesses?

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MarionWagner
April 14, 2020

“I thought I'd get a birthday present for my granddaughter shipped and toys r us is local. So much for that idea. They have lost a customer permanently.”

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Archery set with stand?

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whitefish109
February 29, 2020

“what the frick do you mean? What do you mean by "archery set with stand" Do you mean if they have that?”

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