Toys''R''Us Reviews

I had a quick question about my order and thought, okay, this might take a while. But nope, they got back to me really fast. It was super easy, no back-and-forth hassle, and I was like, wow, that was actually painless. Definitely appreciated the quick help

I had a small issue with my order and reached out to support. They were nice about it and got it fixed quickly. I’m usually careful about giving out too much info, but they only asked for what they needed and handled it smoothly...

I got my refund back way quicker than I expected. Who doesn’t appreciate that, right?

I ordered a toy from Toys''R''Us, the tracking made the whole thing stress-free. The updates came through when it shipped, and I could check where the package was along the way without feeling like I had to guess.

It showed up on the exact day it was supposed to, and everything was in good shape with nothing missing. It was a simple, smooth order from start to finish, which definitely makes me feel comfortable ordering from them again.

I shopped on toysrus.com today for a gift for my nephew, the checkout process was smooth. I found what I needed, added it to my cart, and everything updated the way it should with no random glitches or errors.
I also appreciated that the shipping options were shown clearly before I had to pay. That feels fair to me because I like knowing the full cost upfront, not getting surprised at the last second. My card went through without any trouble too, which is always nice.
The order confirmation email came in right away, so I felt good knowing it actually went through. Nothing over-the-top, just a simple, easy process that worked like it should. I’d give it 5 stars based on this experience.

I liked how easy the site was to use. For me, the search bar worked really well, and the categories were laid out in a way that actually made sense, so I wasn’t stuck clicking around forever trying to find what I wanted.
Checkout was simple too, which I always appreciate. My cart didn’t act up when I changed a few items, it only took me a few minutes to find what I needed and place my order.

I found what I needed quickly, and everything showed up before Christmas, which was such a relief. The kids were happy, it reminded me that last-minute holiday stress is preventable when the shopping and delivery go this smoothly

I had to return a toy because my nephew already had the exact same one, which was my fault for not checking with my sister first. I was expecting the Toys R Us return process to be a whole headache, but it was actually really simple. I printed the label, shipped it back, and the refund showed up a few days later. No annoying back-and-forth or weird hassle. Relieved with how smooth it was.

I accidentally ordered the wrong toy and had to cancel it, which I was expecting to be a bit of a hassle. But it went through quickly, and the confirmation email came not long after. It’s one of those small things that makes you feel like a company actually has its process together. Really appreciated how simple it was, 5 stars from me

I ordered a toy from toysrus.com and it did show up in good condition, so no issues there. But the shipping felt slower than I remember it being. The tracking barely updated for a few days, which made it hard to tell if the package was actually moving or just sitting somewhere. It wasn’t a terrible experience, just kind of disappointing because I feel like it used to be better. I’d probably order again, but only if I’m not in any hurry.

I ordered a few toys and everything came exactly how I picked it out online. Nothing was missing, the colors were right, and the amounts were all correct too. It was straightforward, but I really appreciate when I dont have to deal with returns or call customer service.

I’ve used Toys R Us a few times recently, and the coupon codes actually worked every time. No annoying checkout errors or guessing if the discount applied — it showed up right away. It definitely makes buying toys during a sale feel more worth it. I’m happy with it for now, but if the promos ever start acting up or not applying, I’d probably just take my shopping somewhere else.

i mean, the prices are good overall, and the toys feel like a great value for what you’re paying.

i ordered a few toys from toysrus.com and they showed up in really good condition. the quality feels solid, not cheap or flimsy at all. my kid has been playing with them nonstop and so far nothing has broken

I checked a few different sites, and Toys R Us was the only one that actually showed the toy in stock. I’m particular about not wasting time on orders that turn into backorders, so I ordered right away and was relieved there wasn’t any weird follow-up email saying it was delayed

I had mixed feelings when this showed up because the box was kinda crushed and didn’t look great at all. Luckily, the toy itself was okay inside, so I’m glad about that, but the packaging definitely could’ve been better.

Checkout was super easy... I paid and it went through right away. No issues at all, honestly

I ordered a toy for my nephew and, to be fair, it showed up exactly when they said it would. The box was in good shape too, so no issues with the delivery itself. I guess I was just a little disappointed overall because I expected the whole experience to feel a bit more exciting or impressive. Still, it was hassle-free and I’d probably use them again.

The toy selection was okay overall, but there wasn’t much that felt super new or exciting. It’s fine if you just need something basic, but I was hoping for a bit more variety.